Player Wellbeing First

Responsible Gaming
at ma71

At ma71, we believe that gambling should always be a source of entertainment — never financial stress or personal harm. Our responsible gaming programme gives every player in Bangladesh the tools, information, and support needed to keep their experience positive, controlled, and safe.

21+ Age Restriction
Deposit Limits Available
Self-Exclusion Tools
Time-Out Features
Our Commitment

Gaming That Stays Fun

ma71 is committed to providing a safe, fair, and transparent gaming environment for all players in Bangladesh. We actively promote responsible gaming practices and provide every player with practical tools to stay in control of their experience.

Deposit Limits

Set a daily, weekly, or monthly deposit cap directly from your ma71 account settings. Once your limit is reached, no further deposits are accepted until the period resets. Reducing a limit takes effect immediately; increasing a limit includes a mandatory cooling-off period to protect you.

Session Time Reminders

ma71 lets you set custom session time reminders that notify you when you have been playing for a set duration. Regular breaks reduce the risk of prolonged, unplanned sessions. You choose the interval — from 30 minutes to several hours — and ma71 sends a clear on-screen alert when time is up.

Self-Exclusion

If you feel that gambling is having a negative impact on your life, ma71's self-exclusion tool lets you close access to your account for a fixed period — from 30 days up to five years — or permanently. During self-exclusion, your account cannot be reopened and you will not receive any promotional communications.

Time-Out Feature

Need a short break without committing to full self-exclusion? The ma71 time-out feature lets you temporarily suspend your account for 24 hours, 48 hours, 7 days, or 30 days. Your account balance and history are preserved. At the end of the time-out, access is automatically restored.

Loss Limits

Set a maximum net loss threshold over a daily, weekly, or monthly period. When your losses reach the defined threshold, ma71 automatically prevents further betting activity for the remainder of that period. Loss limits are one of the most effective tools for keeping gambling within a budget you are comfortable with.

Reality Checks

Reality check notifications give you a periodic overview of your session — including how long you have been playing and your net win or loss position — so you can make an informed decision about whether to continue. These transparent snapshots help prevent time passing unnoticed during an extended session.

Know the Warning Signs

Recognising a Problem

Problem gambling can develop gradually and may not be immediately obvious. Being aware of the warning signs — in yourself or someone you care about — is the first step toward getting things back under control.

Chasing Losses Placing larger or more frequent bets after a losing streak in an attempt to recover lost money. This behaviour rarely results in recovery and typically leads to larger losses.
Gambling With Essential Money Using money set aside for rent, groceries, bills, or other essential needs to fund gambling activity. This is a serious indicator that gambling has moved from entertainment to a financial problem.
Inability to Stop Repeatedly attempting to reduce or stop gambling activity but finding it difficult or impossible to do so. Feeling restless, irritable, or anxious when not gambling.
Borrowing Money to Gamble Taking loans, borrowing from family or friends, or selling personal possessions specifically to fund gambling activity. Financial secrecy around gambling spending is a key warning sign.
Neglecting Responsibilities Missing work, neglecting family commitments, or withdrawing from social activities because of time spent gambling or thinking about gambling.
Gambling to Escape Using gambling as a way to escape stress, anxiety, depression, or other personal difficulties rather than as a form of entertainment. This pattern can quickly lead to dependency.
If you recognise any of these signs: Please reach out to our support team at support@ma71.io — we can guide you to the right responsible gaming tools and help you take back control. You can also use ma71's self-exclusion tool immediately from within your account settings. You do not need to wait for a crisis to act.
Self-Assessment

Check In With Yourself

Honest self-reflection is a powerful tool. Review the questions below. If you answer "yes" to two or more, we encourage you to contact ma71 support or activate one of our responsible gaming tools straight away.

Q1 Have you ever spent more money or time gambling than you originally intended to?
Q2 Have you ever felt the need to bet with larger amounts of money in order to get the same level of excitement?
Q3 Have you ever tried to win back money that you had lost gambling (chasing losses)?
Q4 Have you ever lied to someone close to you about how much time or money you spend on gambling?
Q5 Has gambling ever caused significant stress, anxiety, or conflict in your personal, professional, or family life?
Q6 Have you ever borrowed money, sold possessions, or used funds meant for essential expenses in order to gamble?
Q7 Have you ever felt that gambling was your primary way of coping with stress, boredom, or negative emotions?
Q8 Have you ever been unable to stop gambling even when you wanted to or tried to?
Two or more "yes" answers? This does not make you a bad person — it means you may benefit from additional support. Contact ma71 at support@ma71.io with the subject line "Responsible Gaming Support" and one of our team will respond within one business day. All conversations are handled with complete confidentiality.
Step-by-Step Guide

How to Activate Your Tools

All responsible gaming tools on the ma71 platform are available directly from your account dashboard. No calls required — you can activate any limit or exclusion in under two minutes.

STEP 01

Log In to ma71

Access your ma71 account using your registered mobile number and password. If you have forgotten your credentials, use the account recovery option on the login page.

STEP 02

Go to Account Settings

From the main dashboard, navigate to "Account Settings" and select the "Responsible Gaming" tab. All available tools — deposit limits, time-out, self-exclusion, loss limits, and reality checks — are listed here.

STEP 03

Choose Your Tool

Select the tool you wish to activate. Enter your preferred limit value or exclusion duration. For deposit and loss limits, you can choose a daily, weekly, or monthly period. For time-outs, select your preferred duration.

STEP 04

Confirm and Activate

Review your selection and confirm. Restrictions take effect immediately. You will receive a confirmation message at your registered contact. Limit reductions and exclusions are irreversible for their set duration to protect you.

Need help activating a tool? If you experience any difficulty accessing the responsible gaming settings in your account, contact support@ma71.io immediately. Our team can activate any restriction on your behalf within one business day. You can also request immediate account suspension via email if you need urgent help.
21+ ONLY

Strictly for Adults Aged 21 and Above

The ma71 platform is available exclusively to individuals who are 21 years of age or older. This is a firm policy with no exceptions. All new players are required to verify their age as part of the ma71 account registration and KYC process. Any account found to belong to a person under the age of 21 will be permanently closed and all associated balances voided immediately. If you are aware of a minor attempting to use ma71, please report it to support@ma71.io without delay. We take underage access seriously and work actively to prevent it.

If you share a device with younger household members, ma71 strongly recommends activating parental control software on your device to prevent access to any gambling websites, including ma71.io. Always log out of your ma71 account after each session and never share your login credentials with anyone. Taking these simple precautions helps protect young people in your household from inadvertent exposure to online gambling content.

Get Help

Support Is Always Available

Whether you need help activating a responsible gaming tool, want to discuss your gambling habits confidentially, or require urgent account suspension, ma71's support team is here for you. All responsible gaming requests are handled with priority and full confidentiality.

Email Support

Send your responsible gaming enquiry or tool activation request to our dedicated support team. All responsible gaming emails are treated as priority communications.

support@ma71.io

Account Dashboard Tools

Log in to your ma71 account and navigate to Account Settings → Responsible Gaming to activate deposit limits, time-outs, loss limits, reality checks, or self-exclusion instantly — no waiting required.

Available 24 / 7 in your account

Urgent Help

If you need your account suspended immediately and cannot access your dashboard, email support@ma71.io with the subject line "Urgent — Suspend My Account". We will act within one business day.

Priority response guaranteed
Our Policy

ma71 Responsible Gaming Policy

ma71 is firmly committed to promoting responsible gambling across all of its products and services. We recognise that while the vast majority of players enjoy gambling as a safe, entertaining pastime, a minority of individuals may develop problematic gambling behaviours. Our Responsible Gaming Policy is designed to minimise harm, provide effective support tools, and ensure that our platform is used responsibly by every player in Bangladesh.

Gambling should be treated as a form of entertainment with a defined, affordable cost — similar to attending a sporting event or cinema. ma71 actively discourages any attitude that views gambling as a reliable source of income or a financial strategy. Every game on the ma71 platform operates on certified random number generation technology, which means outcomes are entirely unpredictable and no strategy or system can guarantee consistent winnings. Players who understand this are better equipped to approach gambling with realistic expectations.

ma71 monitors player account activity for indicators of potentially problematic behaviour, including unusual spikes in deposit frequency, extended unbroken gaming sessions, rapid escalation in bet sizes, and repeated attempts to reopen accounts during self-exclusion periods. Where such indicators are detected, ma71 reserves the right to reach out to the player proactively, offer responsible gaming resources, or temporarily restrict account activity pending a responsible gaming review.

Players who have self-excluded from ma71 will not receive any marketing communications, bonus offers, or promotional materials for the duration of their exclusion period. Self-exclusion records are maintained securely and confidentially. If a self-excluded player attempts to register a new account, ma71 will close the new account and any associated balances as soon as the link to the excluded account is identified.

ma71's responsible gaming commitment extends to our marketing and promotional activities. We do not target players who have self-excluded or set deposit limits with promotional materials that may encourage increased gambling. Our advertising is never directed at individuals under the age of 21 and complies with responsible advertising guidelines for the Bangladesh market.

We review and update our responsible gaming tools and policies regularly to reflect best practices in player protection. If you have suggestions for improving ma71's responsible gaming programme, or if you feel that our tools did not function as described, please contact us at support@ma71.io. Your feedback helps us protect the entire ma71 player community.

Play Smart With ma71

Explore our full range of games knowing that ma71's responsible gaming tools are always there when you need them. Adults aged 21 and above only.

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21+ Only. The ma71 platform is strictly for adults aged 21 and above. Gambling involves financial risk and is intended as entertainment only. Never gamble with money you cannot afford to lose. If gambling is affecting your life, contact support@ma71.io immediately.